Friendly and helpful team. I had a mechanical issue with my bike. The crew was thorough and patient with me and got it tuned up perfectly. Thank you.
Unfortunately very limited sizing, was unable to purchase a bike after driving 40 minutes up to visit. Customer service was very good, however. I suggest calling in advance to see if they carry proper size.
Called in from Collingwood looking to see if they had a Talon 3 in stock. They did! Got there and tried it out. Great. Started inspecting it at the cash and noticed that the forks had been heavily gouged / scratched and touched up with black paint. After mentioning the damage I was told that's why it's $50 off - it was damaged during shipping. Well that wasn't explained on the call before heading over and wasn't explained until noticed. That felt shady. Flipped the bike over and found other heavy scratches and gouges. OK, so - free water bottle holder and $50 discount. The brake disc was a little bit warped and I mentioned that too. Could see it hitting the pads as I had it flipped over. I was told that's what you get with a lower end model (the brand that you're selling and is the name of your independent store). I'm sure your store filed an insurance claim for the shipping damage and were trying to sell the bike at full price. If you didn't file a claim, somebody is not smart. It's an $800 bike. I'm not going to beat up a business owner but I also don't appreciate the level of deception. Like we said - the bike will get scratched on trails but you need to be honest with people, though, cause that was actually shady. First time buying a bike from your shop and I have a family of 6. Kids grow a lot. I also have enough cash to buy every single bike you have in that store, but that wouldn't have crossed your mind. You saw a guy buying an $800 bike. Got home and the rest of the bike needed to be tightened up in several places, including a completely loose gear shift. I bent the brake disc gently and it helped a lot. We went to 3 other shops before stopping here. Every one of the other stores took their time to inspect the bikes. Inflate the tires. Tighten stuff up. They cared. I know the dude that helped us is going to read this and you sir need to think about being better with customer service. Not much point in buying into a brand, if you're going to diminish the value.
After an issue where I did not get the service I was looking for they did refund me the full amount, which is above and beyond what most shops would do.
I bought my son's bike here, the staff have been exceptional every time I've been in. Extremely knowledgeable and helpful! 08-04-2020 I've only been here a few times, this place is like Cheers, where everybody knows your name. Exceptional service that other small businesses should strive to emulate, everytime.
We went to another bike store first today as we were having some problems with our son’s bike and they said it would be two weeks and we should look up how to fix our issue on YouTube ourselves. Then we went to Giant Barrie and they helped us on the spot and didn’t charge us aside from the other items we purchased. We have definitely found our new Barrie bike store. Very happy to receive such great service.
GIANT BARRIE is a Canadian Bicycle Shop based in Midhurst, Ontario. GIANT BARRIE is located at 1005 Snow Valley Rd, Midhurst, ON L9X 0V5, Canada.
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